The Order Information block allows you to display customers’ order details in automation emails triggered by successful order placements. It is designed to enhance post-purchase communication by dynamically filling in order-specific content like items purchased and order total.
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In This Article
- Overview
- Supported Trigger
- What’s in the Block
- How to Configure
- Best Practices
Overview
The Order Information block is part of SmartPush Automation and is only compatible with the Order Creation trigger. When used correctly, it auto-populates order-related data like items, quantities, prices, and totals into the email at send time.
Supported Trigger
- Supported: Order Creation
- Not supported: Checkout Started, Cart Updated, etc.
When attempting to activate a flow that uses this block but doesn’t include the Order Creation trigger, the system will prevent activation and display a validation error.
What’s in the Block
Fields that can be displayed (configurable):
- Product name
- Quantity
- Product image
- Unit price
- Total amount
- Order number
- Shipping cost
How to Configure
- Drag the Order Information block into your email layout.
- Select the fields you want to display.
- Switch to the Style tab to customize block appearance,: including background color and margins.
- Save and ensure the flow is tied to the correct trigger (Order Creation).
Best Practices
- Only use this block for Order Creation triggers.
- If your email doesn't show dynamic data during preview, it’s likely because the trigger isn’t supported.
- For other use cases (e.g., cart reminders), consider using the Abandoned Checkout Product Block instead.
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