Sender Address Management

You can find all the verified sender addresses in the "Settings" section of the SmartPush platform, and also manage all sender email addresses and domains for your platform here.

At SmartPush, there are two ways to send emails: system default sender address and independent sender address. If you want to use your own brand email address for sending, use the independent sender address. Here's an explanation of each option:

1.Default sender address:

The system default sender address provided by SmartPush is shared among multiple merchants, with emails displaying SmartPush branding. This option is suitable for merchants looking to quickly start sending emails, especially those without a branded domain. SmartPush manages the default sender address to ensure optimal deliverability. To use the default sender address, simply select "Default sender address" from the email settings page.

2.Independent sender address (recommended):

This is a dedicated channel for applying merchants that isn't shared with any other store, ensuring optimal deliverability. To use this method, merchants need to add specified DNS records in their domain management dashboard and maintain the reputation and quality of the independent sending domain themselves.

Here's how to add an independent sender address to the platform:

1. In the email settings page, click "Add new" next to "Select sending address."

2. Select "Add new domain" in the "Sender domain" field.

3. Follow the on-screen instructions to configure your domain: DNS Settings for Domain Authentication

4. After successful authentication, you can set the sender email address. When editing marketing emails, use the dropdown menu under "Select sending address" to change the default sender address to your selected sender email.

If you encounter any issues during the verification process, please email [e-mail] to reach the SmartPush operations team anytime.