As Countries or regions and local carriers enforce stricter regulations on SMS messaging to protect customer rights, compliance has become essential to ensure your messages are delivered successfully. To meet these requirements, SmartPush mandates that merchants apply for and acquire a sender number, depending on the countries or regions your SMS recipients are in.
In This Article
Country or Region Availability and Applicability
SmartPush provides SMS services only in the 17 countries or regions listed below. If your SMS recipients (i.e., contacts) are outside these locations, the service will not be available.
In certain countries or regions, as indicated in the table below, you are required to apply for a sender number. You just need to apply for them once, and they can be used across the countries or regions within the same group. For example, the number you acquired can be used in both the United States and Canada. Apply for each if your recipients are distributed across the two groups.
For countries or regions that don’t require a sender number, no further action is needed on your side. SmartPush will continue to send your SMS messages as usual.
| Available Countries or Regions | Country Code | Sender Number Required? | Format |
| United States | +1 | ✓ | A random number is assigned to you. |
| Canada | +1 | ||
| Japan | +81 | ✓ | An alphanumeric code of 3-11 digits of your choice. |
| New Zealand | +64 | ||
| United Kingdoms | +44 | ||
| Ireland | +353 | ||
| Germany | +49 | ||
| Italy | +39 | ||
| Spain | +34 | ||
| Singapore | +65 | ✗ | N/A |
| Australia | +61 | ||
| France | +33 | ||
| Netherland | +31 | ||
| Taiwan | +886 | ||
| Hong Kong | +852 | ||
| Malaysia | +60 | ||
| Mexico | +52 |
Applying for Your Sender Number
SmartPush simplifies the application process for sender numbers. Follow these steps to submit your application through the admin panel:
- In SmartPush, go to Settings from the left navigation menu.
- Scroll down to the SMS sender ID management section, and click the Register SMS number button.
- In the pop-up window, choose one or both of the two country groups from the dropdown menu and click Next Step to proceed. If your selection includes UK/New Zealand/Ireland/Germany/Italy/Japan/Spain, first enter your desired Sender ID, following the instructions below:
- Length: 3 - 11 alphabetic and numeric characters (case-sensitive).
- Special characters: Spaces, hyphens, and underscores are allowed.
- Consider using an ID that best represents your brand.
- Provide your company information, including name of person in charge, company name, website, address, email address, phone number, and postal code. Once finished, click Submit.
- The application status will be displayed under. Once approved, you will see your sender number.
Comments