Common Causes and Solutions for Not Receiving OTP Verification Codes

If you’re not receiving the SmartPush OTP verification email when logging in or registering, here’s how to quickly identify and fix the issue.

Q1: What should I check first?

Start with these basic steps:
 

1. Check your spam or junk folder

This is the most common cause. Your email provider may have marked the OTP email as spam. Check your Spam, Junk, or Promotions folder carefully.

2. Verify your email address

Make sure the email address you entered is correct. Even a single typo (like an extra letter or missing dot “.”) can prevent delivery.

3. Wait a few minutes

Sometimes delivery is delayed due to network congestion. Please wait 1–3 minutes and check again.

4. Refresh or resend the code

Cached pages or app sessions may block new requests. Try refreshing the page or tapping “Resend Verification Code.”

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Q2: I’ve checked all of the above but still didn’t receive the email 

If the issue persists, it could be due to one of the following:

1. Email filtering rules

Custom inbox rules (like auto-archive, move, or delete) may silently handle the email. Review your email “Rules” or “Filters.”

2. Mailbox is full

A full inbox cannot receive new messages. Delete unnecessary emails to free up space.

  3. Network or email client issues

• Check that your internet connection is stable. Try switching between Wi-Fi and mobile data.
• Log out and back into your email app, or clear your browser cache.
• Try a different browser or device to access your inbox.

4. Verification request limit

For security, SmartPush limits how many OTP requests you can make within a certain time. Wait 10–15 minutes before trying again.

5. Email account is inactive or invalid

If your email address has been deactivated or suspended, SmartPush cannot send messages to it. Try using another valid email address.

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Q3: Contact Support

Here’s your final checklist before contacting support:

• Check your Spam / Junk folder
• Confirm your email address is correct and active
• Click “Resend Verification Code” and wait a few minutes
• Review your email filters and mailbox storage
• Try refreshing / restarting / switching networks or devices

If none of the above works, please reach out to SmartPush Support: [e-mail]

We’ll help verify the sending status from our backend.