When using SmartPush, merchants may occasionally encounter issues such as blank pages, loading failures, login problems, or unexpected errors caused by browser settings, extensions, or network environments.
This guide summarizes common access and login-related issues, along with their possible causes and recommended solutions, to help you quickly restore access to SmartPush.
Unable to Open SmartPush / Blank Page Issues
If SmartPush cannot be opened properly, displays a blank page, keeps loading indefinitely, or fails to log in, refer to the troubleshooting steps below.
| Issue | Description | Solution | |
|---|---|---|---|
| 1 | SmartPush displays a blank page or cannot be opened after login. | In some cases, browser extensions such as Ad Blockers (e.g., AdBlock, AdBlock Plus, uBlock Origin, Brave Shield, or similar privacy/security plugins) may block SmartPush resources from loading correctly, resulting in a blank page or failed login process. | - Temporarily disable Ad Block or browser privacy extensions, then refresh the page.- Add SmartPush and SHOPLINE-related domains to the extension allowlist (whitelist).- Try opening SmartPush in an Incognito / Private Window with extensions disabled.- If the issue persists, try another browser or device to confirm whether the issue is extension-related. |
| 2 | SmartPush keeps loading and never enters the dashboard. | Cached browser files or corrupted cookies may interfere with SmartPush authentication and loading behavior. | - Clear browser cache and cookies.- Log out of SHOPLINE and log in again.- Refresh the page using a hard refresh: • Windows: Ctrl + F5 • Mac: Cmd + Shift + R
|
| 3 | Certain SmartPush pages or features fail to load properly. | Some browser security settings, tracking prevention features, or network/firewall restrictions may block required scripts or APIs. | - Disable strict tracking prevention temporarily.- Ensure corporate firewalls, antivirus software, or VPN services are not blocking SmartPush-related domains.- Try switching to another network environment (for example, mobile hotspot or home network). |
| 4 | SmartPush works on one device/browser but not another. | This usually indicates a local browser environment issue, such as installed extensions, outdated browser versions, or local cache conflicts. | - Update the browser to the latest version.- Compare installed browser extensions between working and non-working devices.- Disable unnecessary browser plugins and retry.- Use a supported browser such as Google Chrome, Microsoft Edge, or Safari (latest versions recommended). |
Recommended Troubleshooting Order
If you cannot access SmartPush, we recommend checking the following in order:
- Refresh the page and log in again.
- Open SmartPush in Incognito / Private Mode.
- Disable Ad Block or browser extensions.
- Clear browser cache and cookies.
- Try another browser or device.
- Try another network connection.
- Update your browser to the latest version.
Additional Notes
- Browser extensions related to ad blocking, privacy protection, script blocking, or security filtering may affect SmartPush functionality.
- If disabling Ad Block resolves the issue, consider adding SmartPush and SHOPLINE domains to your browser extension allowlist for smoother future access.
- If the issue continues after completing all troubleshooting steps, please contact SHOPLINE Support and provide:
- Browser type and version
- Installed browser extensions
- Screenshot or screen recording of the issue
- Whether the issue occurs on multiple devices or browsers