The Order Information block allows you to display detailed customer order information in automated emails triggered after an order is created. This helps merchants communicate more effectively with customers after an order is placed.
By displaying order-related details in the email (such as purchased products and order amounts), merchants can deliver more relevant content to customers, improving email relevance and the overall customer experience.
| Note: This block can only be used in automation workflows triggered by Order creation. If it is used with other types of triggers, the system will not be able to retrieve the correct order data, which may result in missing or empty content in the email. |
Feature Overview
The Order Information block is a dynamic content block in SmartPush automated emails and is only available when using the Order creation trigger.
When an automation workflow is triggered by an order creation event, the system automatically retrieves the relevant order data and dynamically fills in the corresponding order information when the email is sent, such as:
- Purchased products
- Product quantity
- Product price
- Order number
- Shipping fee
By automatically populating order details, the email content remains consistent with the customer’s order, improving personalization and enhancing the customer experience.
Supported Triggers
The Order Information block only supports the following trigger:
Supported Trigger
- Order creation
Unsupported Triggers
- Go to checkout
- Update shopping cart
- Other non-order-related triggers
If this block is added to an automation workflow that does not use the Order creation trigger, the system will prevent the workflow from starting and display an error message.
Available Display Fields
The Order Information block supports displaying the following order fields:
- Product name
- Product quantity
- Product image
- Product unit price
- Product total price
- Order number
- Shipping fee
Merchants can choose which fields to display depending on their needs, allowing them to present either detailed or simplified order information in the email.
Configuring the Order Information Block
Follow the steps below to configure the Order Information block:
-
In the email editor, drag the Order Info block into the email content area.
-
Under the Order Info tab, select the fields you want to display.
-
Click the Style tab and adjust the section styling as needed, such as background color, margins, etc.
- Save the email content and confirm that the automation workflow is using the Order creation trigger.
Once the configuration is complete, the system will automatically populate the order information in the email when a customer creates an order.
Best Practices
To ensure the Order Information block displays data correctly, consider the following recommendations:
- Only use this block in Order creation scenarios.
- If order data does not appear in the email preview, the trigger used in the automation workflow may not match the required trigger.
- For Abandoned Cart Recovery scenarios, it is recommended to use the Abandoned checkout items block instead to ensure accurate display of cart items.