SmartPush offers flexible subscription plans tailored to different business stages and marketing needs. This article provides an updated overview of SmartPush plans, newly added feature coverages, and answers frequently asked questions.
| Note: This article is for SHOPLINE merchants only. |
In This Article
Subscription Plans Overview
Free
- Ideal For: New users or stores with fewer than 500 contacts.
- Price: US$0/month
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Plan Details:
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Contact Limit: Up to 500 contacts
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Email Allowance: 1,000 emails/month
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SMS Allowance: US$1 credit per month
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Feature Covered:
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SPF, DKIM, DMARC authentication
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Welcome pop-up & basic automation
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Basic activity reports
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Feature Not Covered:
- BIMI authentication & domain warm-up
- Customer lifecycle (CLTV) segmentation
- A/B Testing
- AI-based product & send time recommendation
- Advanced analytics reports
- Expert consultation services
- Enterprise-level custom solutions
| Note: Free plan users enjoy a 15-day trial of premium features upon registration. After the trial ends, your account automatically switches to the Free plan if no upgrade is made. |
Standard
- Ideal For: Growing businesses with more than 500 contacts.
- Price: Starting from US$19/month (contact-based pricing)
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Plan Details:
- Contact Limit: Starting from 500
- Email Allowance: 12× the number of contacts per month
- SMS Allowance: US$1 credit (approx. 40 messages) per month
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Feature Covered:
- All Free plan features, plus:
- BIMI authentication & automated warm-up
- User journey pop-ups & automation
- CLTV-based audience segmentation
- A/B Testing
- AI-based product & timing suggestions
- Advanced analytics reports
- Expert consultation services
Professional
- Ideal For: High-volume stores focused on large-scale email marketing.
- Price: Starting at US$54/month (based on the number of contacts)
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Plan Details:
- Contact Limit: Starting from 500
- Email Allowance: Unlimited
- SMS Allowance: US$1 credit (approximately 40 messages) per month
- Feature Coverage: All Standard plan features
Custom
- Ideal For: Businesses needing flexible email usage.
- Price: Starting at $18/month (based on email volume, 10,000 emails minimum)
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Plan Details:
- Contact Limit: Unlimited
- Email Allowance: Unlimited
- SMS Allowance: US$1 credit (approx. 40 messages) per month
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Feature Coverage:
- All Professional plan features, plus
- Enterprise-level customized services and solutions
For more details, please refer to the full plan overview in SmartPush: Settings > My Plan > Upgrade my current plan.
If you have over 200,000 contacts, you may qualify for a customized plan. Please email the number of your contact and store handle to info@smartpushedm.com, and our team will get back to you shortly.
Frequently Asked Questions
1. What is the Subscription Billing Cycle?
- All plans are billed on a 30-day cycle.
- Paid plans start billing from the successful payment date.
- Free plans start from your first login date.
- Unused email or SMS credits reset automatically every 30 days.
2. How Does the 15-Day Free Trial Work?
- Upon initial registration and store binding, you’ll receive 15 days of free access to premium features.
- After 15 days, your account automatically downgrades to the Free plan unless upgraded manually.
3. How to Upgrade or Downgrade Your Plan?
- Upgrade: Upgrade the contacts limit, upgrade the plan, or both. Payment difference is charged immediately; billing cycle remains unchanged.
- Downgrade: Downgrades take effect from the next billing cycle.
4. What Counts as a "Contact"?
- Contacts include subscribed and non-subscribed valid email addresses. Invalid or unsubscribed emails are excluded.
5. What Happens if My Selected Audience Exceeds My Contact Limit?
- For campaigns, SmartPush will prioritize the most active and potential contacts.
- Automation campaigns are not restricted by the contact limit but are based on email allowance.
6. How to Pay or Manage Subscriptions?
- Go to Settings > My Plan to subscribe, upgrade, or renew.
- Pending orders are reserved for 48 hours.
- Payment requires bank card binding and agreeing to automatic deduction.
7. How to Top Up SMS Credits?
- Navigate to Settings > My SMS Quota and recharge a fixed or custom amount.
- SMS credits do not expire once purchased.
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