Segments

Introduction

Segments refer to the classification of contacts based on their relevant attributes, such as gender, country, order history, visiting behaviors, and more. By using segmentation filters, you can create more refined user groups and apply them to marketing campaigns or automated marketing, achieving precise user targeting.

This article will cover the following:

 

Segmentation filters

SmartPush currently porvides filters including users' properties, membership status, email/SMS channels, active behaviors, consumer behaviors, lifecycle stages, and user tags. These filters can help you create highly refined user groups.

Tier 1 condition

Tier 2 condition

Source of data & update time

Properties

  • Name
  • Email
  • Gender
  • Country/Region
  • State/Province
  • City
  • Postal code
  • Birthday
  • Language

SHOPLINE/ Shopify data

Collected data via SmartPush forms

Real time data update

Membership status (exclusively forSHOPLINE stores)

  • Member or non-member
  • Membership tier

Synched data from SHOPLINE membership plugins

Data update time: real time

Email Channel

  • Sent email
  • Opened email
  • Clicked email
  • Accepts email marketing
  • Invalid email

SmartPush email data tracking

Data update time: real time

 

SMS channel

  • Accepts SMS marketing
  • Invalid mobile number

SmartPush SMS data tracking

Data update time: real time

Consumer behavior

  • No. of orders
  • First order time
  • Last order (time)
  • Total spent
  • Average order value
  • Purchased/ unpurchased products
  • Purchased/ unpurchased categories

SHOPLINE/ Shopify data

Data update time: real time

(*Purchased/ unpurchased categories:the record when the order is generated)

Active behavior

  • Page visit
  • Product visit
  • Last visit time

SmartPush event tracking

Data update time: real time

 

Customer lifecyle

  • Loyal customers
  • High-potential customers
  • Customers to be cultivated
  • Customers to be intorduced
  • sutomers that cannot be lost
  • Sleeping customers
  • Lost customers

SmartPush AI algorithm model calculation

Data update time: T+1

 

Others

  • Custom tags
  • Imput manually (tags)
  • Pop-up collection tags

Custom tags: SHOPLINE/Shopify data

Imput manually (tags): The tags set up when the contact is imported in SmartPush

Pop-up collection tags: The tags set up when a SmartPush pop-up form is published

Data update time: real time

 

Steps to create segments

1. In SmartPush, go to [Contacts] > [Segments] to enter the segment list. Here, you can view all  the created segments and recommended segments.

  1. Each segments in the list displays the total number of contacts in that segment, along with the last time the segment's conditions were updated.
  2. You can Edit, Copy, or Delete the segments.1.png

 

2. Click Create segment to enter the segment creation page.

  1. Click Edit for the default segment to adjust its content and differentiate segments.
  2. Click + Add condition to open the segment condition list. You can choose from various filtering conditions based on your requirements.
  3. Adding a combination of conditions is supported. You can configurate "Add" or "Or" for each combination.

 

3. Once you complete adding the segment conditions, click Create segment to generate it.

  1. The segment detail page displays the historical data of the contacts and the contact list of the segment.
  2. The revelant data includes the following: Total number of cotacts, ialid emails, invalid emails, valid SMS contacts, invalid SMS contacts, average email delivery rates/ open rates/ click rates, and average SMS delivery rates/ failure rates.3.png

4.Once the segment is generated, you can adjust the segmentation conditions and click Update segment to complete the update of the segments;

  1. When you click Update segment, SmartPush will display a list of automation tasks associated with the current segment in a pop-up. The tasks are arranged in descending order by update time.
  2. Meanwhile, you can switch on or off the toggle to decide whether to immediately bulk trigger the active automation tasks associated with the group for all contacts in the group upon updating the conditions.
  3. It should be noted that if you switch on the toggle, but the remaining amount of emails or SMS messages in your current plan is less than the amount required for group triggering, even if some contacts are triggered, the emails will not be sent successfully due to insufficient balance. At this moment, you can switch off the toggle and choose not to trigger the contacts in the segment. To ensure successful sending, you can upgrade the plan or top up the SMS message quota, switch on the toggle again, and update the segment.

1.png2.png

 

 

Timing for updating segments

SmartPush will automatically filter users who meet the criteria based on the source data's updates and continuously update the segment's user list in real time.

 

How to apply segments

Segments can be applied to bulk send marketing campaigns and automated campaigns.

  1. For email marketing campaigns: You can select specific segments or exclude certain segments to customize email campaign content.4.png
  2. For SMS marketing campaigns: You can select specific segments or exclude certain segments to customize SMS campaign content.5.png
  1. For Automations - Segment triggers:
    1. You can set up automated tasks for users that are added to specific segments.
    2. Notes: 

For a single store, whatever plan is purchased, you can set up multiple automation-group trigger tasks, but up to 10 tasks can remain active at a time.

When the number of active tasks  with the trigger on contacts enter groups applied has reached 10, if you click Activate/ Update for a new automation task, SmartPush will remind you that the number of tasks has reached 10. When the upper limit is reached, you can choose to pause other tasks via the pop-up. Historical tasks are arranged in  descending   order by update time.

Select one or more historical tasks that you wish to close. After clicking Confirm to close, select the ways to pause the historical tasks and click Pause to temporarily stop the selected historical tasks and successfully start the current new task.

1.png2.png

 

 

 

Recommended segments

Segments help you accurately deliver the content to the suitable target audience. If you're new to email and SMS marketing, you can refer to the "Suggestions" section under the Segment page. SmartPush recommends some commonly used segments for various promotional scenarios, such as active email subscribers, first-time order promoters for email subscribers, repurchase promoters for high-spending email subscribers, etc. Each segment will have preset suitable filtering conditions. Simply click Create, and you can easily create the appropriate segment.6.png

 

How to enable Segments

To ensure the access to Segments, you need to activate the script for SmartPush or enable the theme embedding toggle. For specific operational procedures, please refer to Enable the SmartPush app in the Admin

Have more questions? Submit a request

Comments